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Because mortgage and other debt collection activities involve significant customer contact, it’s important to ensure that individuals responsible for loss mitigation or debt collection activities have the knowledge, training and understanding of law necessary to effectively work with consumers and manage client contact within the boundaries of local, state and federal law.
Pacific Crossing understands the importance of compliance with all local, state and federal laws, which is why our financial services management team is Fair Debt Collection trained and certified. In addition, Pacific Crossing ensures that all contractors placed in debt collection positions receive FDCPA education. Our policy is to provide an in-depth training program, including instruction on collection activities, right to privacy, abusive and misleading statements and validating debts from a national FDPCA training company. Pacific Crossing’s FDCPA training policy reduces potential liability to our clients, and ensures that our debt collection contractors are prepared to successfully work with the consumer.
